The University’s Instructional Technology Services now provides a live, online chat support for faculty or students who need technical help accessing or using their Blackboard accounts.
Chat support is available during regular business hours as well as from 7-10 p.m. on Sundays, Tuesdays and Wednesdays. Normal business hours are 7 a.m.-6 p.m. Monday through Friday.
UMKC Instructional Technology Service employees will support Moodle, Blackboard and Blackboard-related products such at Turnitin, Wimba, Tegrity, etc.
The live chat support link can be accessed at http://messenger.providesupport.com/messenger/umkc_blackboard.html or through the Blackboard login page.
For more information, contact ITS at firstname.lastname@example.org or by phone at 816-235-6700. For assistance with email, passwords, and general computing questions, contact the Call Center at email@example.com or 816.235.2000.