Evaluation and Computer Resources (ECR)

Division Overview

Evaluation and Computer Resources, a division of the Office of Educational Resources, provides the School of Medicine with computer and software assistance, website assistance and maintenance, testing services, database assistance, audio/video streaming services, digital signage services, UMKC Active Directory/Exchange/Email Single Sign On (SSO) accounts and technology purchasing.

The division oversees the Medical Education Media Center (MEMC), and large and small testing labs.

Director

Christopher Boyce
(816) 235-1896
Email

Computer Services

We provide general computer and software support for the School of Medicine.

When contacting Evaluation and Computer Resources for service by phone or email, please provide the following information:

  • Name
  • Office number/address
  • Type of equipment requiring service
  • Description of problem
  • Status of situation – i.e. is the problem an:
    • Emergency — compromising your ability to do your job and need assistance as soon as possible.
    • Urgent — need assistance as soon as possible, but can still function to some degree.
    • Routine — can work with the situation until assistance is available.

Contact Erin Williams, ext. 1895, for assistance with:

  • Microsoft Windows-based hardware/software issues
  • E-mail problems (with exception of above call center directives)
  • Password resets for expired or locked UMKC accounts
  • Network connectivity
  • iOS/Android and various mobile devices
  • Network printing, setup or connectivity
  • Wireless connectivity assistance

Contact Christopher Boyce, ext. 1896, for assistance with:

  • E-mail problems (with exception of above call center directives)
  • Password resets for expired or locked UMKC accounts
  • Approval of e-mail account application forms
  • Network connectivity
  • Microsoft Windows-based hardware/software (including licensing and purchasing)
  • Apple Macintosh-based hardware/software (including licensing and purchasing)
  • iOS/Android, and various mobile devices
  • Student unit or kiosk computer problems
  • Testing/scoring services, including statistical item analysis, via Scantron/OpScan forms
  • Microsoft SharePoint services
  • Lecture capture and podcasting via Blackboard (utilizing Tegrity software)
  • Server issues or requests
  • Virtual server/workstation implementation (VMware, Parallels, VirtualBox, etc.)
  • Shared files/hosting server space
  • Network printing, setup or connectivity
  • Data recovery assistance
  • Data backup solutions and recommendations
  • Hardware virtualization options (VMware, Parallels, VirtualBox, etc.)
  • Wireless connectivity assistance
  • Digital signage and marketing
  • Survey administration via web
  • Media duplication services – CD/DVD/Blu-Ray, including custom, branded USB options
  • Audio/video streaming of pre-recorded/on-demand content or live events (IPTV)
  • Purchasing/recommendations and fulfillment of various electronic equipment (i.e. computer-related, audio/video, mobile devices, printing/fax, etc.)

Other Computer Services

For computer workstation and peripheral equipment specifications, purchase or setup, contact Christopher Boyce, ext. 1896.

Note: All University computer-related equipment/hardware purchases must be authorized and, in most cases, purchased by Christopher Boyce due to: general approval, adherence to University standards and security, including support matrix guidelines and possible alternative recommendations/solutions, and (best) price matching.

Site licensed software is available for: Microsoft Office suites, Microsoft Windows Operating Systems, SPSS/AMOS, SAS, EndNote and Maple. Please inquire for availability of Windows or Macintosh versions before unnecessarily utilizing research or operating funds for procurement.

Databases/filemaker

Contact Christopher Boyce, ext. 1896 or Ann Aylward, ext. 1897.

Databases/research

Contact Christopher Boyce, ext. 1896

Web assistance/content

Please email the UMKC Web Services Team when you would like to post new content or update existing content.

Educational and Testing Services

  • Exams and evaluations: scanning and analysis; programming changes and expansions to software
  • Large testing lab information or scheduling (37 seats available in M1-301)
  • Small testing lab (10 seats available in M3-109)
Contact Christopher Boyce, ext. 1896

Medical Education Media Center

  • Acquisition of instructional resources (suggestions and research)
  • Audiovisual programs (audiotapes, slides and video)
  • Audiovisual circulation (check-out, renewal and overdues)
  • Audiovisual interlibrary loan
  • Computer-assisted instruction

For any of the above, please contact Garren Frasher, ext. 1864